CLAIMING SERVICE Frequently Asked Questions (FAQ’s)
How does the claiming process work?
There are many steps in the claiming process but the first and foremost is to determine what listings for your business already exist. Absolute Internet Marketing (AIM) takes the information you have provided and determines whether listings for your business already exist on sites covered by our Claimed Profiles service. These sites include Google, Yahoo, Bing, Facebook, Foursquare, and Twitter. Once AIM has the results of this research, we determine the next steps needed to be taken to meet your online goals.
When will my listing start to appear?
AIM suggests your listing will start to appear within 30 to 90 days. This is because directories and search engines vary when it comes to their data refreshing schedules. Some may change within weeks, while others may take longer to refresh. AIM cannot control when a directory or search engine refreshes their data, but we make the data available to publishers and database vendors to ensure they get the information as soon as their schedule allows.
What is Quick Listing and what sites will my business appear on?
Quick Listing provides fast and vast visibility of your business on the web. It is the manual submission of your businesses’ name, address, phone number, website, and category to approximately 10 sites. While AIM reserves the rights to update this list periodically, these sites include: Yelp, Insider Pages, Angie’s List, Brownbook, Manta, Kudzu, MojoPages, Yahoo, Just Click Local, Foursquare, Yellowbot, Show Me Local, Citysearch, and EZLocal.
What if my business already appears on Quick Listing sites?
AIM searches each of the Quick Listing sites to determine if a listing for your business already exists. If one does, then we skip that site and do not make a duplicate listing. We encourage you to make corrections or add information to pre-existing listings to maximize your business potential.
What happens if my business does not appear on Google, Yahoo, or Bing?
If we do not find an existing listing of your business during our search, we will create a new listing. We will set up an account on each site your business does not appear and submit the information you provided.
What if multiple listings already exist on Google, Yahoo, or Bing?
If your business has been listed multiple times on any of the Quick Listings sites we will provide you with the links to these listings. AIM will then work with you to determine the best course of action before proceeding with any claiming.
What I if my business already has a Yahoo listing?
Yahoo offers basic (free) and enhanced (paid) listings and does not require phone or postcard verification. Some listings on Yahoo will display a green check mark, which indicates the listing status of a verified merchant. This status is granted to paid local listings, businesses that purchase search marketing services from Yahoo, or to listings Yahoo has obtained through another source. These other sources may include Yellowpages.com or Citysearch.
We will not attempt to claim the listing if it does show the status of being verified but AIM will determine the verification source and upload photos to your listing.
If you are in control of you Yahoo listing and you provide AIM with the login information to your account, we will ensure the listing has all your current information and update it accordingly.
What I if my business already has a Google listing?
Unlike Yahoo listings, phone or postcard verification is required for Google Places listings. Listings that display a check mark and the phrase “Owner Verified” have obtained this status by completing either phone or postcard verification.
If your business does have an existing “Owner Verified” Google Places listing, AIM cannot claim your listing. However, if your Google Places listing is not “Owner Verified”AIM claims the listing by creating an account for your business and we make sure all the information is correct and up to date.
How does AIM create a Facebook page for my business?
If your business does not have an existing Facebook page, AIM builds a strong presence on the popular networking site. We first create an account and then populate a page with all the information about your business that you provide us with.
AIM provides you with a link to your new Facebook page and login information so you can post pictures, interact with Facebook users, and keep your information up to date.
If your business already has an existing Facebook page, we include this in your AIM completion report.
How does AIM create a presence for my business on Twitter?
AIM creates a Twitter page for your business if you are not already utilizing the social media networking site. The page will include your business information you provided us.
If you business already has a Twitter account, AIM will include the link to the page in your completion report.
How does AIM create a presence for my business on Foursquare?
If your business is not already using Foursquare, AIM creates an account and a Venue page which includes the information you provide us.
If your business has an existing Venue page, we ensure the information on the page is correct and up to date.
Regardless of whether your business has or does not have a presence on Foursquare, we claim the Venue. Claiming the Venue requires a phone or postcard verification. However, if you have already claimed your presence on Foursquare, AIM will include a link to the page in your completion report.
Text Messaging FAQ’s
What is a short code?
A short code is a unique location – that all cell carriers are aware – to send messages. To form a call to action address, combine a short code with a prefix. For example – Text WATER KEYWORD to SHORTCODE 99123.
What is a Prefix?
The prefix process allows you to brand your service by allowing a single short code to be segmented for the expansion of available keywords to accommodate many more business users.
What is a Keyword?
A Keyword is a short word that clients can send a text message to in order to join your list. A keyword can include numbers.
What does it mean to Opt-In or Opt-Out?
When someone Opts-In, they signify that they want to be sent messages by your business. They do so by joining a list by sending a text message containing your Keyword to your shortcode or by entering their phone number in a website form.
When a subscriber does not want to receive your text messages any more they can Opt-Out to be removed from your list. All a subscriber has to do is to reply to any text from your business with the word STOP.
Who regulates text messaging?
In The United States, The MMA, Wireless Carriers and the FCC regulate text messaging.
The consumer receives 2 text messages when they initially opt-in. Will my account be charged for both of those texts?
Yes. The disclaimer text message is required by law to inform the consumer and protect the business owner from litigation.
Do I need to know how to text or have a text program with my carrier to sell this service?
No, but it is helpful to understand how to send a text message.
Does my customer need to know how to text message to use the service?
No, but it is helpful for them to understand how to send a text message.
Do people have to opt-in or can I just enter their phone number and send something to them?
Sending promotional text messages to people who have not Opt-In to your services is illegal. People must Opt-In to your service before you can send them promotional text messages.
How long does it take a customer to use the text service once they have signed up?
Once an account is established it is activated immediately.
How does a customer “Opt-Out”?
At the end of the text message they receive a Reply S to stop receiving additional messages.
Are the Opt In/Opt Out text messages free to the client?
Opt-In’s will be deducted from their text credit total. Opt-Outs do not count towards their total.
How Do I Get Someone To Opt-In?
A link will appear on your splash page or via your website which gives a consumer the option to Opt-In. Alternatively, consumers can Opt-In via their cell phone.
What is the Google Engage program?
Google Engage educates and supports businesses that specialize in helping other businesses succeed online.
Participants include interactive agencies, individual webmasters, web developers, and IT consultants.
Participants can receive access to educational resources, live events, promotional materials, and a select number of free AdWords vouchers.
GOOGLE ADWORDS FAQ’S
TOP FIVE reasons why you may not see your Google Ads
1. Are you using the correct keywords or keyword phrases exactly as they were given in the
Check your Absolute Internet Marketing welcome email for the appropriate keywords or keyword phrases. Please make sure when you are using the keywords and keyword phrases, that you use them EXACTLY as they appear in your welcome email. No commas, no extra words (such as: in, of, the, etc.), no extra spaces or
punctuation of any kind.
2. You are searching late in the day, after your ad campaign budget has reached its daily
Each Absolute Internet Marketing campaign has a daily advertising budget. Once the campaign has spent that budget for the day, the ads will not show again until the next day. You may have searched Google at a time of day when the campaign’s daily budget has been reached. This is a good thing, as it means that not only are people searching for your business, but they have found your ad and have visited your website.
3. Continual multiple searches from the same IP address (computer).
Google attempts to show your ads to as many different people as possible. Over time, they will not
continue to display an ad to a user that did not click on the ad. Google assumes that this was not what
you were looking for and has rotated your ad to another searcher. Your ad WILL NOT be shown
repeatedly to the same computer or in the same session. Try searching from a different IP address.
4. Your computer’s IP address may be outside of the geo‐targeted area.
You must understand that your computer’s IP address (backbone) is determined by your Internet
provider (Verizon, AT & T, Bellsouth, etc.) not Absolute Internet Marketing. Even though you may be at the center of the radius you purchased, your IP address may be recognized as being outside the radius. Please visit the first page of www.dnsstuff.com and check the top left corner of the webpage to find out where your IP
address is located. If your IP address is outside your purchased radius, you will need to use a city or zip
code in your search with your keyword or keyword phrases. To ensure your customers will always be
able to find your ads, we attach cities or zip codes to your keywords and keyword phrases. For example,
“plumber San Antonio” or “plumber 78201”.
5. Google has the best geo‐targeting software currently available but local search is still
relatively new and geo‐targeting isn’t 100%… yet.
Local search is growing by leaps and bounds each month. It is a fact that 82% of people look online for
local products and services. This is being driven by the local searcher – your customers. There is no
doubt that this is the future of search, the focus of the industry, and the most effective way to target
customers. Google has the best geo‐targeting software currently available. It is also a proven fact that
consumers type in a city or zip code in order to make sure their search results return local businesses.